Rely on us to get you to and from the airport with out the hassles and maximize your time and energy. Excel Fleet Inc understands transportation must be prompt, reliable, flexible, and respect the time of the traveler. Excel Fleet Limousine offers a flat rate airport service to LAX, SNA, ONT, LBA airports. Please call for additional airports served and rates.

REQUEST FOR SERVICE PROCEDURES

Excel Fleet Limousine provides sedan airport service seven days a week. Limousine airports based on availability. Reservations are accepted by phone, email, and on line reservation through our website. All airport request for service information should be in complete form before being accepted. Excel Fleet Limousine not responsible for inaccurate flight information or incomplete pickup or drop details. All requests for service will receive confirmation/receipt via e-mail or fax. Corporate clients are asked to reply to trip confirmation to verify information is correct. If corrections are needed, please call Excel Fleet Inc. 714.773.5568

You will receive a confirmation call or email before service date to re-confirm airport order. You can also re-confirm your service details any time and make changes, or cancellations at 714.773.5568

AIRPORT PICK-UP PROCEDURES

Excel Fleet Inc will update and monitor all flight arrival 1 hour before scheduled pickup. Chauffeurs will MEET AND GREET domestic clients at baggage claim with a name sign with the client’s name or company’s name displayed. Chauffeur will be happy to assist with luggage. You may also request a curbside (outside baggage claim area) after you have collected your luggage by calling 800.509.6800. Your Chauffeur will be dispatched to your location. Please be aware limousine and sedans are not allowed to PARK curbside so please place your self accordingly.

International flights will update and monitored1 hour before scheduled pickup. Please meet Chauffeur upon exiting customs with name sign. International pick-ups are subject to wait time after 45minutes upon arrival for custom delays.

AIRPORT CANCELLATION POLICY & NO-SHOW POLICY

Cancellations are accepted by phone only. If you cancel, for any reason, airport order with less than a 24 hour verbal notice before pickup time, you are charged in full for airport order. All airport orders are considered a no-show after 30 minutes (45minutes for intl. arrivals) past your arrival time. If you fail to meet your chauffeur or contact Excel Fleet Inc by phone 714.773.5568, you are considered a no-show. You will be charged 100% of your airport order. All reservations and airport orders that are cancelled within 24 hours of scheduled pickup time are charged $25.00 admin fee for processing and hold vehicle at your request. All charges are deemed earned when paid. No refund is given if ride ends early or during ride. All deposits are non-refundable due to cancellation by client.

PAYMENT METHODS

By placing a reservation with a visa or master card, you agree and authorize Excel Fleet Limousine to charge your credit card for all charges (including gratuity) relating to your reservation. Credit card on file is billed prior to scheduled pick-up. We accept Visa and Master Card on service date and Chauffeur will take imprint of credit card and card holder’s signature. Credit card slip takes the place of swiping your credit card through our terminal. Sorry no checks accepted on service date. Monthly direct billing of Credit Card on file is available for corporate clients on approved credit. Excel Fleet Inc Cannot make arrangement to Direct Bill credit card without a signed, approved form in office. Monthly Billing Corporate accounts are accepted on approved credit. Cash clients are required to provide credit card information to guarantee service order and Excel Fleet Inc will no longer charge credit card on file for transportation charges.

LOST OR DAMAGED

Excel Fleet Limousine or Chauffeur not liable for any items left in vehicle, lost or damaged. We reserve the right to charge a delivery fee for returning lost items if found. Chauffeur will be happy to assist with luggage but assumes no risk in doing so.

No smoking allowed or eating in vehicles. I am liable for damages caused accidentally or will fully by me or my party and I authorize Excel Fleet Limousine to charge my credit card in full and on demand. Passenger assumes all risks in connection with vehicle transportation. I understand drug us is prohibited by law.

VEHICLE SUBSTITUTION

In the unlikely event of a vehicle breakdown, accident, or vehicle inaccessibility, we reserve the right to substitute a similar vehicle within 2 hours @ contact price. Vehicle can be from our fleet or from our affiliates' fleet. I hereby release and discharge Excel Fleet Limousine and employees from all claims, demands, loss, and expenses from vehicle breakdown.

SURCHARGE FOR TRIPS OCCURRING ON HOLIDAY

Holiday fees are charged for airport services occurring on holidays. Please add 25% to flat airport rates so we may provide service on holidays.

PRIVACY POLICY

Excel Fleet Limousine does not sell, rent or distribute your personal and financial information to any outside third parties. Excel Fleet Inc. reserves the right to use all information collected to provide requested services and collect for services provided in agreement with our rates, terms, procedures, and conditions.

RATES CHANGES

Airport rates subject to change without notice and some restrictions apply. Hourly rates and hourly minimums are subject to change due to seasonal events and holidays.